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Create an account

Appletatto accounts allow you to track your orders and view any art you have contributed. Click here to create an account. If you already have an account, you can log in by clicking here. If you have an account and lost your password or your login name, click here.

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I forgot my password or login name

Click here to reset your password or retrieve your login name.

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How do I change my user information?

Click here to update your account profile.

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Buy new service

What does my product look like?

Here are samples to give you a sense of what your product will look like, though results vary based on material and art. You can see more in our Gallery. We worked hard for you to see how your product will look like. You can see almost exact item what you will receave. But our laser engraving technology is much more precise than your monitor can reproduce. So product you will receave will be much more detailed than you can see on your screen.

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Default Art Placement & Sizing

Appletattoo will customize your product any way you like. You can indicate any special art or font placement specifications upon final checkout right before payment. Art will always be placed as large as possible within the dimensions of the device. We leave a "bleed" of about 2 mm on all sides in any case, unless you request otherwise on final checkout. Default art placement for diferent models is shown below:

picture

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Default Text Placement & Sizing

Default text placement is: centered, directly below any art (other than the Shuffle, for which text is on the back while art is on the front). If you want a non-standard placement, you can indicate your desired art or font placement specifications upon final checkout right before payment. Default text placement is shown below:

picture

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Gold plating your ipod

Gold plating feature is available for folowing ipod models:

Ipod touch
Ipod classic
Ipod nano

You can choose 24 carat or 18 carat rose gold. You can see gold plating examples below or visit our gallery.

Picture

Gold plating is made to last, but we recoment to store your item in special case for better proection from scratches.

We are selling wide range of sreen protection and ipod protection cases. You can buy them by clicking here.

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Etch color

We can etch text and images in three diferrent color: white, black, gold. Check in the table below to see what color your item can be etched:

Diamonds

We use only finest quality diamonds in our product. Diamond editions are prepared by leading UK juvelers. With every diamond edition you get guaranty sertificate,

Picture of guaranty sertificate

Mail in service

How to send us an item?

We suggest you to corectly wrap your item ar first. Use bubble wraping paper for item safety reasons. Please read our packaging section first. We recommend to send us your item by recorded mail.

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Default Art & Text Placement & Sizing

Appletattoo will customize your product any way you like. You can indicate any special art or font placement specifications upon final checkout right before payment.

Art will always be placed as large as possible within the dimensions of the device. We leave a margin of 1-2mm on all sides in any case, unless you request otherwise on final checkout.

Default Art Placement picture

 

Default text placement is: centered, directly below any art (other than the Shuffle, for which text is on the back while art is on the front).

If you want a non-standard placement, you can indicate your desired art or font placement specifications upon final checkout right before payment. Default text placement examples are below:

default text placement picture

Default art placement positions for laptop, fingertip and picture art will be indicated when you place your order. If you want non standard placement please specify them.

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Polishing

In most cases we will polish back of your ipod to give it a shiny and new look. Beware that apple logo will be removed because of space shortage on the ipod back. Polishing can be done to those products:

Ipod Touch
Ipod Nano
Ipod Classic

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Orders

Where is my order? When will it arrive?

To track the status of your order, login to your account and click on Account Maintenance.

Prices

We always charge the same price as Apple.com or the Apple Store for all Apple products. Etching and gold plating prices vary by product and service. You can see actual price above each product.

Packaging

Appletattoo will wrap your item with care and by all standards for you to receave item safely. If you will receave item in damaged packaging, please contact shipping company imediatly.

Parcel Packaging Advice

There are many packaging solutions for the protection of your goods. As your parcel is transported, it may be exposed to adverse environments caused by weather conditions and transport vibrations, so correct packing is vital.

External Packaging

Use a Corrugated Carton

Corrugated cartons are the most common and the most suitable way to pack your consignments. Whenever possible use a new box. The more times a box is used, the more it loses its original protective qualities, so a previously used box may not adequately protect your consignment. If you must reuse a box, make sure it is rigid and in excellent condition with no punctures, tears, rips or corner damage and that all flaps are intact. Remove any labels and all other old markings from the box. Double-wall corrugated cartons provide enhanced strength, which make them far more suitable for the transport of heavy items.

Original Manufacturers Packaging

The original manufacturer's packaging is usually designed for shipments on pallets instead of single piece consignments. Additionally, they are designed to ship the product once, not a multiple number of times. Reusing the original equipment manufacturer's packaging to send the item through parcel delivery network can increase the risk of product damage. Only if the manufacturers box has been specially designed to withstand impact and is in new condition should it be used by itself.

Double Boxing

An option that includes the use of original manufacturer's packaging is double boxing. All electronic equipment should be double boxed. Always make sure that the original packaging is in good condition and that the internal foam is not cracked or broken. Use a new corrugated carton that is at least 15cm longer, wider and higher than the original manufacturer's box. Fill the bottom of the new carton with at least 7cm of cushioning such as loose fill expanded polystyrene 'peanuts' or other suitable material. Do not use crumpled or shredded paper. The original manufacturer's box is placed on top of the cushioning material and in the centre of the new carton, allowing for at least 7cm of cushioning around the remaining five sides of the package. Fill the remaining empty space in the package with more cushioning material.

Padded Bags

It is recommended that protective bags be used to send books, diskettes, videos etc. Padded bags, using recycled paper fibres for protection and a heavy-duty kraft outer is a common choice. A lightweight bag lined with bubble film on the inside to absorb impact is recommended where a stronger bag is desired.

Secure Your Package

For the safety and security of your consignment, correct sealing of your box is just as important as proper cushioning. A good seal will strengthen the box. To close a box securely, do not use masking tape, cellophane tape, duct tape, string or paper over-wrap. A strong polypropylene or PVC "box sealing" tape 5 cm or more in width should be used.

Internal Packaging

Provide Internal Protection

It's important that you cushion the contents of your package properly. Please be sure that you wrap each item separately. Fragile articles need both suitable separation from each other and clearance from the corners and sides of the box. It is recommended that you leave a space of at least 5cm between the outer container and the product inside. This space should be filled with internal protection of some type. The following are the most common purpose-made products to be found on the market:

Polyethylene Bubble Wrap

Made of pockets of air distributed on a plastic film. Designed to protect and cushion lightweight items from shock, vibration and abrasion. Used in multiple wraps and layers to ensure that the item is completely protected, especially on corners and edges.

Polyethylene Foam

For wrapping delicate items where a soft non-abrasive and lightweight cushioning material is required.

Inflatable packaging (air bags)

Used primarily as void-fill materials for lightweight items. Not recommended for items with sharp corners or edges.

Loose fill expanded polystyrene "peanuts"

Used as a void filling material of cases and containers, for lightweight items. Overfill the box with peanuts, gently close the flaps, and seal securely. Do not use with flat or narrow products that may move to the edge or bottom of the carton in transit Due to the shifting and settling properties of peanuts, it is recommended that a minimum of three inches of cushioning be used around the contents.

These packaging methods will protect your items from product-against-product damage and shield them from the shock and vibration that can be transmitted from the exterior of the box to its contents in transit. Make sure you use enough cushioning material to ensure that the contents do not move when you shake the container.

Note: Fragile objects such as electronics, glass and ceramics require special packaging with added cushioning and/or a double box for safe carriage.

Guaranty certificate

For all products we will provide guaranty certificate as shown below.

guaranty certificate picture

Safe shopping guarantee

Credit Card Processing At Appletattoo, our #1 priority is to make sure you have a secure, safe and satisfying experience. The Appletattoo Secure Shopping Guarantee: Your credit card transactions with us are 100% safe. Our secure server software (SSL) is the e-commerce industry standard and encrypts all payment information when you make a purchase. This means no one will ever gain access to your private information. We ship only to the adress of the credit card owner. We use Paypal payflow pro to process all transactions securely.

Warranty Information

Appletattoo etching is perfectly safe for your product. Etching your device with us Will NOT void your iPod or laptop’s warranty. Hovewer gold plating MAY or MAY NOT void your iPod waranty. It fully depends to aplle repair service. We will not open or interfere with any electronics inside the device at any time while customising your product. For non-Apple products, you may want to review your warranty directly, but Appletattoo customization is “cosmetic” much like adding a sticker (however Appletattoo is permanent).

Cancellation

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

• If you cancel your order BEFORE it has been processed, you will be assessed a 10% cancellation fee before credit is issued.
• If you cancel your order AFTER it has been processed, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
• Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.
 

Return information

If you purchase non-custom items from Appletattoo, we are happy to accept returns on non-customized (non-etched, non-gold plated) items returned in their original condition within 14 days of purchase. We cannot accept returns on custom items like etched iPods and etched laptops. Please be certain to review the text message and art selection carefully. We highly recommend buying Apple Care Protection Plan when buying new Apple products.

Shipping Information (U.K.)

UK

Standard 1-2 days delivery. Appletattoo insures all packages and will replace your device if it gets lost by our carriers. Appletattoo does not accept order cancellations on custom products when delays beyond our control, such as weather and package carrier mistakes, take place.

You can get up to date information on the status of your shipment and view delivery details using online tracking services
 

EU

We're sorry but we ship currently only to UK.

International

We're sorry but we ship currently only to UK.

How fast do orders ship?

Transit times are provided as a guide only. Transit times are in working days and based on deliveries to major cities. They are subject to change depending on the location of delivery, as well as shipment contents, weight and value. There may also be circumstances beyond control. Most products ship in 1-3 business days.

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Copyright Policy

Appletattoo respects the intellectual property rights of others. We ask our users to do the same. Appletattoo may terminate the accounts of users who appear to infringe the copyright or other intellectual property rights of others.
If you believe that your Content has been copied in a way that constitutes copyright and/or trademark infringement, please notify us, and provide the following information :

an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright/trademark interest;
a description of the copyrighted work and/or trademark claimed to have been infringed;
a description of where the claimed infringing Content is located on our Site;
your address, telephone number, and email address
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright/trademark owner, its agent, or the law;
a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are authorized to act on behalf of the owner of the copyright/trademark interest involved.
Appletattoo has licensing agreements in place for ALL the art we offer for customization. We are artists ourselves and will never steal images or etch copyrighted art for our customers unless they have rights to the art.

If you see art in our library to which you have rights, email us at This email address is being protected from spam bots, you need Javascript enabled to view it and with proof of ownership and we will remove your art immediately.

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